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Studio policies

Cancels: If you cancel or reschedule within 3 days of your scheduled appointment, you will be charged a cancellation fee of $100 for cosmetic tattoos and 30% of the price for all other services. * You are able to cancel or reschedule your appointment online by logging into our booking portal, or click the "cancel or reschedule link" that is sent to you in advance via text. Our studio hours are not an excuse as to why you couldn't cancel the appointment in time.


However, if you cancel your appointment same day, you will be charged 50% of the service regardless of reason. If you test positive for Covid-19 or have flu like symptoms, cancellation fees can be applied to your account, but the fee is not waived.


If you miss an appointment without contacting us prior, you will be charged 100% of the price of the scheduled service with a minimum of $50. To avoid these fees, please cancel or reschedule at least 3 days before your appointment by using the online booking portal or calling the studio 10:00 AM - 5:00 PM, Monday - Saturday.

Reschedules: You are able to reschedule your appointment 1 time before paying a $100 cancellation fee. Multiple rescheduled appointments (especially last minute reschedules) will result in being unable to schedule  ANY future appointments at Atelier with ANY of our artists.


Cosmetic Tattoos: If you reschedule your 8 week touch-up appointment more than 1 time, it is now considered a "Color Refresh".


Lash Extensions: If you reschedule your lash extension fill more than 1 time and lose more than 50% of your origional lash retention, it is now considered a "Full Set".  

Our cancellation fees go directly to the artist to compensate them for their time and lost wages.  These fees are non-negotiable. Declining, canceling your card on file, or refusing our cancellation fee will result in you being unable to book ANY further appointments at Atelier with ANY of our artists.

Late: If you are more than 15 minutes late, you run the risk of having to reschedule your appointment due to appointments after you. If you are coming in from out of town, please account for traffic to make it to your appointment on time. If we have to reschedule your appointment due to late arrival, you may be charged a cancellation fee.

Healed results: Healed results will vary with each individual client. We have no control over what occurs during the healing process. Additional touch ups can be required, because there are many-many factors to cosmetic tattoo healing process that we can not control, and while we typically have beautiful healed results on our clients we can not guarantee that permanent makeup procedure will fully replace all the makeup products you used to apply on your brows, lips or eyes. 

Lash Extensions: Please come with CLEAN lashes. Lash Extensions have the best retention on clean lashes - use our lash cleanser that have provided in-store to clean your lashes off before your appointment. We do not work over someone else's lashes. If you've gotten lashes by someone else, and wish to book with us - it will be booked as a removal, and then a full set to assure we are giving you the best possible service with high-quality products. 

Guests: Please do not come with any extra guests or kids. Our studio is a licensed tattoo studio, and we cannot allow anyone under 18 in the studio

why choose Atelier?

With over 200 5 star reviews on Google, we pride ourselves on being a a warm and inviting studio with consistent results since 2017.

We value bringing your spark and confidence to life. Whether you're wanting a full transformation or just a maintenance visit, you're in good hands.


Every body is welcomed. Our portfolio is wide and we're excited to have you.

about us

Atelier was founded in 2017 by owners Savannah Sheely and Ivy Mazza. Over the years, Atelier has built the reputation of valuing people and giving them the long-lasting confidence they're asking for. 

Atelier is a space ran by independent professionals offering a variety of beauty services; cosmetic tattooing, lash extensions, lash lifts and tints, brow grooming, variety of non-toxic manicures, and tooth gems.

Location: We are located UPSTAIRS at 823 W Broad St Richmond, VA, 23220. Our "entrance" is located on the back of the building. View our entire location and parking information here.

Contact: We are a by appointment only studio with front desk assistance Monday-Friday 10:00 - 5:00 pm. 

We are a collective beauty studio home to some of the most talented independent artists in Richmond, Virginia. View our full service list here.

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