POLICIES
DEPOSITS
STARTING APRIL 3RD: A $50 non-refundable deposit is required upon booking new cosmetic tattoo appointments and color refreshes. Follow-up appointments are made at the studio after your initial appointment. A follow-up appointment doesn't require a deposit unless you cancel / reschedule the follow up appointment within 48 hours of the scheduled appointment.
A $25 non-refundable deposit is required upon booking new new lash extension appointments, or any lash and beauty service listed over $95.00. Lash fill appointments are made at the studio after your initial appointment. A fill appointment doesn't require a deposit unless you cancel / reschedule the follow up appointment within 48 hours of the scheduled appointment.
Deposits hold your date and time on the artist's schedule. If you need to reschedule or cancel your appointment, your deposit can be transferred one time. Deposit amounts are applied to your appointment. They are non-refundable.
CANCELS /
RESCHEDULES
STARTING APRIL 3RD: If you cancel / reschedule within 48 hours, you forfeit your deposit and a new deposit and a new deposit is required to secure another appointment.
If you cancel / reschedule outside of 48 hours of the scheduled appointment time, your deposit can be transferred one time to the new appointment date and time.
If you cancel / reschedule same-day, you forfeit your deposit and a new deposit is required to secure another appointment.
If you no-call no-show, you will be charged 50% of the scheduled service and run the risk of not being able to book with Atelier.
If you are running late, you run the risk of needing the reschedule the appointment and the deposit will not be transferred. Please, contact the studio or artist directly if you are running late so we can better accommodate.
You can cancel or reschedule your appointment in the confirmation email sent to you when you made the appointment. Within 48 hours, you must contact the studio by email atelierbrowdesign@gmail.com or phone (804)-799-2484 to cancel or reschedule your appointment
BOOKING
We request ALL new booking go through our online booking system. This is crucial because the site is designed for you to see all of the important information before scheduling a service.
If you miss your 4-6 week follow up appointment (cut off is 8 weeks) for cosmetic tattooing, it is now a "Color Refresh" appointment rather than a follow-up appointment regardless of reason. Cosmetic tattoo is meant to fade over time, and the second session is meant to act as a perfecting appointment, so if enough pigment has faded then it would be considered a refresher appointment.
We do NOT work over another artist at another studio's work as "touch-ups". If you are new to Atelier, it is considered a new appointment. If you have previous tattooing, please send pictures to atelierbrowdesign@gmail.com to get pre-approval before booking.
RESULTS
Healed results will vary with each individual client. We have no control over what occurs during the healing process. Additional touch ups can be required, because there are many-many factors to cosmetic tattoo healing process that we can not control, and while we typically have beautiful healed results on our clients we can not guarantee that permanent makeup procedure will fully replace all the makeup products you used to apply on your brows, lips or eyes.
Depending on your lashes state, we can not guarantee how your lash lift or lash extensions will hold.